Job Opportunity: Customer Success Representative at AKTEK

Are you passionate about helping others and making a real impact? AKTEK is seeking a Customer Success Representative to join our dynamic team!

About AKTEK

At AKTEK, our clients—spanning enterprise and government sectors—are at the core of everything we do. As a Customer Success Representative, you’ll play a pivotal role in building strong relationships with our clients, helping them maximize the value of our solutions, and ensuring their long-term success with AKTEK iO.

This is your opportunity to work with a team dedicated to delivering exceptional experiences while growing professionally in a global, remote-first environment.

Location: Remote (Worldwide)

Your Responsibilities

As a Customer Success Representative, you’ll:

• Client Onboarding & Training: Guide new clients through AKTEK iO setup, configuration, and training.
• Ongoing Support: Address client questions and requests across chat, email, and virtual meetings.
• Technical Troubleshooting: Assist clients in resolving technical issues, collaborate with the tech team, and follow up on solutions.
• Client Engagement: Communicate product updates, ensure clients are leveraging AKTEK iO’s full potential, and provide regular updates.
• Feedback & Insights: Collect and analyze client feedback using tools like NPS surveys, and share insights with the team.
• Content Management: Maintain and update help desk content, coordinate translations, and reflect the latest product updates.
• Account Monitoring: Check in weekly with account managers to track global account status and performance.
• Testing & Reporting: Identify and report product issues, suggest feature improvements, and update internal databases with valuable information.
• Proactive Problem-Solving: Anticipate customer needs, prevent potential issues, and take initiative to ensure clients achieve their goals.

Requirements

We’re looking for someone with the following qualifications:

• Experience: Background as a Customer Support/Success Representative or in a similar role.
• Market Knowledge: Familiarity with tech/data in AKTEK’s relevant market verticals.
• Service Excellence: Proven ability to provide outstanding customer service and training.
• Problem-Solving Skills: A balance of creativity and logical thinking for troubleshooting and solutions.
• Remote Work: Comfortable working independently in a remote environment and meeting deadlines.
• Communication & Relationships: Strong communication skills and a natural talent for building client relationships.
• Organizational Skills: Excellent attention to detail with the ability to multitask and adapt to shifting priorities.
• Emotional Intelligence: High EQ with the ability to understand and address clients’ needs effectively.
• Language Skills: Fluency in English and at least one additional language (Portuguese is highly valued, but others are welcome).

What We Offer

• A fully remote work environment with a global team.
• Opportunities for professional growth and career development.
• The chance to make a real impact by empowering clients with AKTEK iO solutions.

Method Of Application

Interested candidates should apply through the link given below:

APPLY HERE

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